What you'll do:

• Monitor and promptly respond to inquiries, feedback, and support requests from community members on the all our social channels

• Provide clear and concise answers to questions, troubleshooting guidance, and assistance with technical issues related to our Web3 products or services

• Foster a positive and inclusive community environment by promoting respectful and constructive discussions among community members

• Enforce community guidelines and code of conduct to maintain a safe and respectful environment on Discord and Telegram

• Set up and improve existing platforms (e.g. bots, custom emojis, rearranging structure, etc.)

• Collaborate with the marketing team to develop community engagement, campaigns, and activities.

• Stay informed about the latest trends and best practices in community management to continuously improve community engagement and support

• Proactively identify opportunities to improve user experience on Discord/Telegram and contribute ideas to enhance user support processes

Who you are:

• Strong communication and interpersonal skills with the ability to convey technical information in a clear and user-friendly manner

• Previous experience in customer support, community management, or a similar role

• At least 1 year as a community manager with a proven track of growing communities.

• Familiarity with Discord and Telegram administration, moderation tools, and features

• Excellent problem-solving skills and ability to handle high-pressure situations calmly and professionally

• Empathy and patience to provide exceptional support to users with varying levels of technical expertise

• Passion for Web3 technologies, decentralized applications

Only apply if you have experience moderating Web3 communities. Ready to Join us? If you're excited about the future of finance and eager to be a part of a high-impact project, we'd love to hear from you.